What our clients say
We understand that your busy work schedule does not always allow for debt recovery to take top priority. Because unpaid debt can have a potential knock-on effect to cash flow it is important to address the issue, however, most companies lack the time and personnel to proactively follow up on late payers. That is where our company comes in handy. We are proud to be an extension of your business and recover the debts of your company. That way we will help you save a lot of valuable time and money in the process.
We also understand that maintenance of client relations is essential for companies; therefore, with out debt recovery services, we work to resolve all matters speedily and professionally without causing damage to your brand’s reputation.
If the accounts remain unpaid, our company can escalate them using the debt recovery services. By incorporating continuity and utilising the benefit of our extensive experience into your debt collection process, your cash flow problems will soon disappear.
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“Bad debtors often have a variety of reasons for owing money. This can range from credit fraud to deliberate targeting of your business by criminals. Other reasons include misrepresentation by customers or slow payments. The first sign is late payment of invoices. The next sign is a lack of communication from your collections team.”
Our debt recovery services are customised to each company’s requirements; therefore, we can give you the options and together we develop a plan on how to approach the debtors.
Our professional team of debt collectors can take charge of your accounts receivable fully or partly, or we can operate on a one-off project basis. We can discuss and come to an agreement about how you would prefer to outsource your accounts receivable process. We have the lowest commission rates in the region of any monies recovered. It may depend at which stage the account is passed over to us. In fact, the sooner you pass over the account to us, the higher the collection rate would be. Hence, the commissions would be lower. It is as simple as that.
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The pre-legal debt recovery services are developed to increase debt collections without the need to take legal action in any form; therefore, not having to instruct lawyers who will charge a fee by the hour.
Our proactive process will get you the desired results. On the other hand, we prefer to be open and transparent about our debt recovery services. Most of the time, a debtor will not pay you for many reasons – such as not receiving the invoice, cash flow issues, insolvency issues, debt disputes, and various other situations.
“Letter of demand…When a customer fails to pay a debt, you may use a Letter of Demand to collect the money. This letter outlines the terms of the agreement between the two parties and requests payment within a set period of time. It should state that legal action will be taken if the debtor fails to make the payment. The letter should be sent on an official letterhead.”
We will establish the reason right at the outset and report back to you, allowing you to make an informed decision on how to proceed.
There are various options available to you at this point. We will explain the advantages and disadvantages of each one so that you will have absolute clarity regarding the process that lies ahead.
Alternatively, you can provide us with parameters within which to work and we will endeavour to recover the outstanding debt for you.
“Letters of demand should always be written in formal tone. Also, the letter should be brief. Moreover, it should include the contact information of the debtor.”
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