Customer Service

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In a recent survey conducted amongst our clients, you will see why we are extremely proud to present the following results: ‘On a scale of 1 to 10 please rate your experience with Athena Collections’                                          […]

Debt Collection versus Brexit

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Some may think this is controversial but debt collection could quite easily be compared to someone voting for Brexit. Emotions run high and all Brexiters want is out of the EU. A percentage of Brexiters will not fully understand the consequences of what is likely to happen as a result, to be fair I think […]

Recruiters – How to Make Sure you are the Effective Cause

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I’ve blogged about various case studies before but a recent spike of backdoor hire cases in recruitment industry has prompted me to cover this aspect. Backdoor hires are one of the primary issues facing the recruitment industry along with candidate ownership disputes which I will cover another time. At Athena Collections we help many recruitment […]

How to Deal with Unpaid School Fees…

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Independent schools are like any other business and have to be financially sound however when it comes to recovering unpaid school fees they face delicate issues. A school must consider the best interest of the student but also have a balanced view as to when the formal debt recovery process should be invoked. In order […]

An Intelligent Approach to Debt Recovery

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Debt recovery

I was given a brief by the client saying that the debtor was a misogynist and that the previous debt recovery agency was unsuccessful. The client informed me that the debtor had spoken to the previous agent with total disrespect and at that point I thought I had my work cut out for me. The […]

Winding Up Petition

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Winding Up Petition

I am going to explain how a winding up petition can make all the difference between getting paid or not. I was engaged by my client to recover an outstanding debt of £70,000. The client explained that the debtor company had received the product and promised to make payment however what soon happened made it […]

A New Journey Begins for a Debt Recovery Agency

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Debt Recovery Agency

My story began back in November 2000 working for a debt recovery agency, Connaught Collections UK Ltd. Since then it has been a roller coaster of emotions. A fantastic 17 years in the industry so far and hopefully at least another 17 more to come. I’ve made many contacts, professional relationships have been built and […]