What our clients say
B2B Debt Recovery for UK Companies
Typically, a debt occurs when one party disengages, this can be for a number of reasons i.e cash flow, dispute, poor customer service or workmanship etc. Before instructing a debt collection agency it is always worth giving your customer a final opportunity to resolve matters amicably and therefore we always suggest a final letter or email is sent to them explaining what will happen should they not engage with you. The purpose of this is to show total transparency, a clear escalation process and the 3rd party psychology that a debt collection agency will be instructed.
It is always best to name the debt collection agency you intend to use because this gives your customer something tangible to review. For example if you cited that you will pass the account to a debt collection agency, everyone has a perception in their mind as to what to expect whereas if you stated the account will be passed to Athena Collections a simple search will show that we deal with legal actions and insolvency proceedings (bankruptcy and winding up) also. Our recommendation is to always follow up on your threat, this shows you are serious about your intentions and when we eventually contact your customer it shows consistency in the approach.
We understand that your busy work schedule does not always allow for debt recovery to take top priority. Sometimes your business may lack the time or the staff to proactively follow-up late payers, and this can have a knock-on effect to your overall cash flow. That is where our company comes in handy. We are proud to be an extension of your business and recover the debts of your company. That way we will help you save a lot of valuable time and money in the process.
We also understand that maintenance of client relations is essential for companies; therefore, with out debt recovery services, we work to resolve all matters speedily and professionally without causing damage to your brand’s reputation.
We can seamlessly escalate your unpaid accounts with the assistance of our highly professional debt recovery service. By implementing effective experience and continuity into the debt recovery process, cash flow problems will be a thing of the past for your company.
Our debt recovery services are customised to each company’s requirements; therefore, we can give you the options and together we develop a plan on how to approach the debtors.
We are able to manage your accounts receivable functions as a one-off project, partially or fully. We can discuss and come to an agreement about how you would prefer to outsource your accounts receivable process. We have the lowest commission rates in the region of any monies recovered. It may depend at which stage the account is passed over to us. The sooner an unpaid account is pursued by us the higher the success rate of recovery which means our collection rate will be lower. It can really be as simple as that.
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Our pre-legal debt recovery service will guarantee the maximum collections on your behalf. This would be done without the need of taking any legal action against your debtors. In fact, you won’t need the services of solicitors who may charge you by the hour.
Our proactive process will get you the desired results. On the other hand, we prefer to be open and transparent about our debt recovery services. Debtors may not pay for a plethora of reasons, such as insolvency, not having received the invoice, the debt being disputed, cash flow being tight, their circumstances have recently changed, and much more.
We will let you know of the actual reason as soon as possible so that you can make an informed decision.
We have a number of options for you to choose from – all will be fully explained with their pros and cons. That way you will be 100% clear of the process ahead.
If you can give us parameters, we are prepared to work within those to collect the outstanding amounts on your behalf.