What our clients say
We understand that with a busy work schedule debt recovery may not be at the top of your list of important things to do. In fact, a small business may lack the required time and personnel to chase behind their late payers – which can have a devastating effect on the cash flow of the business. This is exactly why our company was established; by providing you with our debt recovery services we essentially become an extension of your business, saving you valuable personnel time and money.
We also understand that maintenance of client relations is essential for companies; therefore, with out debt recovery services, we work to resolve all matters speedily and professionally without causing damage to your brand’s reputation.
If the accounts remain unpaid, our company can escalate them using the debt recovery services. By implementing effective experience and continuity into the debt recovery process, cash flow problems will be a thing of the past for your company.
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“A trusted debt collection agency will have a good reputation. This means that the company does not have a history of aggressive dealings with customers. This type of behaviour will negatively impact the company’s brand image. On the other hand, a company with a good reputation will treat its customers with esteem. These firms are more likely to keep your custom.”
Our debt recovery services are customised to each company’s requirements; therefore, we can give you the options and together we develop a plan on how to approach the debtors.
We are able to manage your accounts receivable functions as a one-off project, partially or fully. Together will find the right solution for your particular requirements, including what part of the accounts receivable process you would like to outsource and at what stage you would like to commence. Our company’s commission rates are low based on monies recovered, as well as the stage at which the account is given to us. The sooner an unpaid account is pursued by us the higher the success rate of recovery which means our collection rate will be lower. It is as simple as that.
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Our pre-legal collection system is set up to maximise debt collection without having to resort to legal action with solicitors that charge hefty fees by the hour.
Although our proactive approach to debt recovery usually achieves the desired results, we always aim to be open and transparent about our intentions but unfortunately, no matter what they say, this does not always happen. Most of the time, a debtor will not pay you for many reasons – such as not receiving the invoice, cash flow issues, insolvency issues, debt disputes, and various other situations.
“When choosing a debt collection agency, look for one that is regulated, this shows that they follow stringent standards of service and best practice. In addition, you can find out if a debt collector is subject to any fines for non-compliance.”
We will establish the reason right at the outset and report back to you, allowing you to make an informed decision on how to proceed.
There are various options available to you at this point. We will explain the advantages and disadvantages of each one so that you will have absolute clarity regarding the process that lies ahead.
On the other hand, you could offer us parameters and we will operate within these guidelines to collect the debt for your business.