Category: A B2B Debt Collection Agency

“I don’t want to upset them”.

Are you avoiding this conversation because the customer is genuinely likely to be upset, or because you’re uncomfortable having it?

Picture a credit controller running the standard checks on a new customer this week: a credit score, a search for county court judgments, a quick look at whether the company has been through insolvency before. All sensible. All also incomplete, because none of them would have caught the two stories that actually broke in the past fortnight, and neither would most businesses’ current process.

Media portrayals and old industry reputations have shaped a lasting image of debt collection as intimidating, involving threats and pressure tactics.

Some agencies genuinely have operated this way, and a handful of high profile cases have reinforced the stereotype for the whole industry.

Business owners understandably don’t want their name, or their customer relationship, associated with that kind of behaviour.

Nobody wants to imagine a phone call being made in their company’s name that they wouldn’t be comfortable making themselves.

The Foreign Judgments (Reciprocal Enforcement) Act 1933 covers a shortlist of countries that has barely grown in decades. The United States isn’t on it. Nor is Hong Kong, Japan, or most of the countries UK businesses actually trade with outside Europe. Until 27 July 2026, that meant any UK business holding a court judgment from one of those places was in a genuine grey area about whether it could actually be used here against a debtor with assets in England. That grey area has just narrowed considerably, and it is one of three developments from the past fortnight that UK Finance Directors, Credit Managers and business owners should be paying attention to.

Busy is rarely the actual reason a payment doesn’t happen on time. Businesses find time for the things they’ve decided matter: wages get paid, rent gets paid, HMRC gets paid, and the suppliers who’ve made the most noise get paid.

Busy is rarely the actual reason a payment doesn’t happen on time. Businesses find time for the things they’ve decided matter: wages get paid, rent gets paid, HMRC gets paid, and the suppliers who’ve made the most noise get paid.

When a debtor does not pay after judgment or when an undisputed debt remains unpaid, UK creditors have several enforcement and insolvency tools to turn a paper claim into real recovery. Choosing the right option depends mainly on who the debtor is, what assets they have and how quickly you need payment.

When a debtor does not pay after judgment or when an undisputed debt remains unpaid, UK creditors have several enforcement and insolvency tools to turn a paper claim into real recovery. Choosing the right option depends mainly on who the debtor is, what assets they have and how quickly you need payment.

Many businesses still treat overdue debt as a customer service issue rather than a financial risk.

That approach is becoming harder to justify.

Recent developments from both the Insolvency Service and the FCA highlight a broader trend toward faster intervention and rising financial consequences for businesses that delay action.